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Lead Meter Reader
Full Time (17.50 - Hourly)
North Lauderdale, Florida, United States - 33068

U.S. Water Services Corporation is a well-established and diverse water and wastewater utility organization specializing in utility maintenance, operations, engineering and construction services. U.S. Water is a fast paced and rapidly expanding company headquartered in New Port Richey, Florida with a staff of over 500 employees in six states.


Under general supervision, this working lead position supervises and coordinates the daily operation and completion of customer service and utility billing generated service orders and scheduled meter reading routes. Must have a solid understanding of proper meter service configuration, installation, and repairs. This position is also responsible to perform and/or direct routine meter service area maintenance activities including but not limited to skilled pipe work, testing, installations, repairs and other related duties as assigned.

The Lead Meter Reader must demonstrate good knowledge of the scope and purpose of the services of assigned Utility systems and of the interrelations of the various units of the department and is able to interpret ordinances relating to public utilities. This employee must demonstrate proven ability to converse with the public on difficult problems, referring only the most controversial matters to the Customer Service Supervisor. Work is performed under the general supervision of the Customer Service Supervisor.

EXAMPLES OF WORK illustrative only: This position is responsible for the of the Utility's Field Services area within the Customer Service Department which may include:

  • Overseeing the day to day activities of Customer Service technicians and meter readers.
  • Ability to professionally interact with the utility customers and/or client
  • Ensuring that the staffing levels are consistent with the workload and scheduling
  • Perform meter read upload/download and run meter reading system related reports
  • Review and monitor daily meter reading and service order report, and address inconsistencies caused by human or mechanical failure
  • Oversee the various other components within their duties such as; managing idle times and other time management related factors.
  • Oversee the coordination of activities as it relates to the Maintenance Department and the Customer Service Department
  • Identify and implement corrective action where necessary
  • Train, develop and coach direct reports
  • Meet the various KPIs goals
  • Follow all company and departmental policies
  • Promote a healthy working relationship through all interactions
  • Perform employee evaluations
  • Coach and mentor staff towards success
  • Recommend disciplinary action
  • All other duties as assigned.

This position, at times, requires complex scheduling duties and must ensure that staff is working optimally... Must be able to manage workflow over complex geography and be able to adjust to change which is a key factor in contract operations. Must be able to follow company policy and lead by example during, sometimes, challenging conditions.

This position is looking for an individual who can lead a team successfully and effectively.


  • Knowledge of proper meter service repair, maintenance preventive and corrective, and installation
  • Knowledge of meter configuration and application
  • Knowledge or ability to learn meter reading systems, software and mobile devices
  • Knowledge of basic Cross Connection Control regulations
  • Knowledge of occupational hazards and corresponding safety precautions
  • Knowledge of tools, equipment or machinery necessary for proper operations on the utility system
  • Knowledge of basic meter service preventive maintenance
  • Skill in basic geographical mapping
  • Skill in following oral and written communication
  • Skill in identifying unsafe conditions and taking corrective action
  • Skill in conflict resolution
  • Ability to walk, stand and stair climb for extended periods of time
  • Frequent lifting of 15 pounds and occasional lifting of 50 pounds is required;
  • Ability to work outdoors in all types of weather while possible coming in contact with various types of vermin or animals.
  • Ability to effectively lead a team
  • Ability to troubleshoot and problem solve
  • Ability to read and locate meters
  • Ability to determine service type requirements and notify utility billing of changes to premise that may affect billing
  • Ability to use personal or handheld computer devices
  • Ability to determine and employ proper maintenance of traffic conditions
  • Ability to read basic engineering drawings or blue prints as it relates to water service
  • Ability to effectively communicate with customers
  • Ability to provide key input to improve daily operations in a challenging environment
  • Bilingual Creole/Spanish highly desired

Knowledge of proper business management and customer service functions; considerable knowledge of accounting and record-keeping; good knowledge of data processing applications and methods; ability to prepare clear and comprehensive narrative and statistical reports; ability to plan and supervise the work of large and diverse groups of employees; administrative ability and skill in maintaining effective public relations; good judgment; tact and courtesy.

Compensation and Benefits: Pay is commensurate with experience and market-reflective. US Water/USW Utility Group offers a comprehensive benefits package including medical, dental, vision, life insurance, short/long-term disability, paid time off, holiday pay and 401k with company match.

US Water/USW Utility Group offers competitive wages and benefits and is committed to hiring and retaining a diverse workforce. We are an Equal Opportunity Employer, making decisions without regard to race, color, religion, sex, national origin, age, veteran status, disability, or any other protected class.

U.S. Water Services Corporation recognizes that there is a lot of uncertainty in the world today with the Coronavirus (COVID-19) spreading and we are here to help. There is no higher priority than to protect the health and safety of our clients!Learn More